International Patient Onboarding - 2023
Translating the journey to care
Project: Multi-lingual progressive web application for international patient onboarding at a large cancer research hospital
Role: Product Manager
Activities:
Agile Management
Product Vision + Roadmapping
Usability Testing (including localization testing)
Metrics Development
Company: IA Collaborative
Tools:
Agile Management - Jira
CMS/Research Repository - Airtable
Embedded User Metrics - Hotjar
Usability Testing - Useberry
Collaboration / Facilitation - Figjam, Figma, Mentimeter
Project Outcomes
Under my product leadership, this project resulted in the delivery of an MVP digital onboarding experience, in English and translated into 3 additional languages, a pilot plan, and a prioritized roadmap of future features and proposed technology integrations.
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I was the Product Manager for the development of a digital onboarding experience for the international patients at a large cancer research hospital.
Within a 3 month time-frame I worked with hospital leadership and a team of designers, content strategists and web developers to bring a multi-lingual, CMS-backed, MVP digital experience to life.
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I managed a Product Core Team consisting of:
Content Strategists
UX Designers
UX Researchers
Web Developers (Bulgaria-based) -
As the Product Manager:
1. I worked with Hospital Leadership to develop a scope hypothesis for an MVP international patient experience including: Highest priority languages, Foundational UX, V1 technology integrations and embedded user metrics.
2. I managed and facilitated all the agile ceremonies for the core product team including daily standup, backlog grooming, design and development critiques, and sprint kickoffs and retrospectives.
3. I was responsible for continuous improvement over time, as well as the build-test-refine cycle within product development. This included running both remote and guided usability tests and prioritizing user feedback to implement for the MVP experience.
4. I analyzed the hospital’s technology and service landscape and proposed a 1-3 year roadmap for future internationalization features within their ecosystem.
“Adept as both scrum master and product owner, Vidya empowers the design and development team to make insight-driven, informed decisions, driving both user and business value. Vidya is a versatile and impactful leader driving success across diverse domains.”